America’s Leading Wholesale Packaging & Custom Box Partner
Watch to learn why thousands of brands nationwide choose Refine Packaging for their custom printed boxes, from small startups to Fortune 500 brands alike.
Custom boxes and branded packaging can be confusing, but it doesn't have to be! Please read some of our most common questions about the custom packaging process. If you still have questions, contact us through live chat, one of our online forms, or give us a call at 1 (800) 725-9660 to speak with a representative now.
Definitely! We have an in-house group of graphic designers who can help bring your brand to life. As part of our continued commitment to quality, we offer 100% free design support to all of our customers.
Contact our sales team through live chat, one of our online forms, or give us a call to let us know the details of your order. After we receive your project specifications, a customer service representative will contact you with a free quote for your review. We provide responses to all quote requests within 24 hours on business days.
While turnaround time varies depending on each customer’s unique specifications, our standard turnaround time for custom box orders is 8-10 business days after final design approval.
Bulk or rigid custom box orders may require additional production and/or shipping time, which we will share with you ahead of time. While we maintain an extremely high level of accuracy in our stated turnaround times, delivery estimates cannot be guaranteed. If your delivery date is time-sensitive, we highly recommend that you discuss rush production and expedited shipping with your customer service representative.
With Refine Packaging, you’re never left in the dark about your order. Before printing your boxes, we will create and share 2D and 3D mockups of your boxes based on your provided artwork. This means that you will be able to see every aspect of your design, from every angle, before moving your order into production. Should you need any design adjustments after reviewing your mockups, our team of graphic and structural designers provide design support at no additional charge to all customers.
Once you’re ready to get started, here’s what to expect.
Contact our team through live chat on our website, one of our online forms, or give us a call to let us know the details of your order. After we receive your project specifications, a customer service representative will contact you with a free quote for your review! Your customer service representative will walk you through any questions you may have regarding artwork, mockups, design or otherwise. Next, your order details will be confirmed and your invoice will be sent to confirm your order.
After your invoice is submitted, the next step is previewing your artwork! Before printing your boxes, we will create and share 2D and 3D mockups of your boxes based on your provided artwork. This means that you will be able to see every aspect of your design, from every angle, before moving your order into production.
Once you review and approve the designs, your order will go into production and ship to you within the stated turnaround time for your unique needs.
Yes! We frequently print 2-sided boxes that include your artwork both inside and outside of the custom boxes. We are able to print on the outside (1-side) and the inside of boxes (2-side). There may be additional fees for 2-sided printing, please discuss this directly with your customer service representative for details.
Yes! As a general rule of thumb, pricing is more cost-efficient as order quantity increases, so the higher your box quantities are, the lower your per unit price will be. Pricing is generally determined by your box dimensions, box style, ink coverage on the box, box material and quantities.
As a leading custom packaging manufacturer, Refine Packaging provides the most competitive prices on custom printed boxes available. If you find a better price anywhere, we’ll work to beat your verified quote. We believe in transparent pricing – and work hard to maintain our reputation as the most cost-effective custom packaging provider.
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