Frequently Asked Questions

Custom boxes and branded packaging can be confusing, but it doesn't have to be! Please read some of our most common questions about the custom packaging process. If you still have questions, contact us through live chat, one of our online forms, or give us a call at 1 (800) 725-9660 to speak with a representative now.

Production & Ordering:

Yes! Refine Packaging is proud to be one of the leading custom packaging manufacturers in America. We’re fortunate to have the privilege of working with thousands of the world’s most beloved brands – including Adidas, T-Mobile, Pandora, MetLife, Old Spice, Marriott, and many other businesses nationwide.

As a manufacturer, we do not outsource your orders to other companies. We maintain the highest level of quality assurance for each and every order by managing and executing every aspect of the production process.

You can rest easy, knowing that we oversee production from the very beginning to the final delivery of your order!

Yes – we produce fully customizable product packaging, with our primary focus being custom printed boxes for a variety of retail and wholesale companies.

Yes. We can provide stock product packaging boxes that fit your unique dimensions that have no custom design or artwork.

We offer a wide range of packaging and box styles, such as folding cartons, mailer boxes, corrugated boxes, rigid boxes and much more – all with fully customizable options to meet your specific needs.

Being an environmentally conscious packaging provider is a top priority for us. We are delighted to provide 100% eco-friendly boxes! We mainly use Kraft and Linen stock, which encompasses a wide range of texture stocks to choose from.

Yes, Refine Packaging produces childproof custom packaging boxes upon request.

Yes! We often find that combining several variations of artwork into a single production run will save time and costs.

Our minimum orders start at 100 boxes.

Absolutely. If you’d like to see a general sample kit from a variety of our previous customers to touch and feel the quality of our products, simply ask your customer service representative!

If you’d prefer that we produce custom samples to your specifications before your full run, we can do that too, however, this requires a sampling fee.

With Refine Packaging, you’re never left in the dark about your order. Before printing your boxes, we will create and share 2D and 3D mockups of your boxes based on your provided artwork. This means that you will be able to see every aspect of your design, from every angle, before moving your order into production. Should you need any design adjustments after reviewing your mockups, our team of graphic and structural designers provide design support at no additional charge to all customers.

Our turnaround time varies depending on your unique specifications. But our standard completion time is 8-10 business days following your approval of the final version of the custom box design. We aim to keep within our stated turnaround times as accurately as possible. However, all timeframes are estimates so actual delivery may deviate slightly.

Meanwhile, producing and shipping bulk or rigid boxes usually need more time. We'll give you details about this early on. For time-sensitive projects, we highly recommend that you discuss rush production or expedited shipping with your customer service representative.

You can contact us through our website's live chat or call us to discuss the details of your order. Once we receive and verify your project specifications, a member of our customer service team will contact you with a free quote. As you go over the quote details together, you can ask your customer support representative questions about artwork, mockups, and others. Once you've agreed on the project details and pricing, we'll send you an invoice to confirm your order.

After you get your invoice, we produce mockups so you can have a preview of the boxes for mass production. The mockups will be based on the design you sent us. As mentioned, our graphic designers can also help you develop your box design from scratch. Refine Packaging can then create a sample from that design you agreed on.

Production will only go full blast after you inspect the mockups and approve them. Once we fulfill the quantity you need, we’ll ship them to you to meet our stated delivery date.

We primarily provide CMYK offset printing, and can also use the spot color from PMS. We frequently provide additional printing capabilities upon request. We also provide Foiling, Spot UV and Embossing/Debossing, which may increase the per unit price of your order depending on your specific needs.


With Refine Packaging, you will never need to pay additional shipping fees! We provide free shipping to all customers.

We are headquartered in Florida and have multiple production facilities worldwide. Every customer’s order is fulfilled at one of our facilities, with the location dependent upon our logistics team’s estimation of each facilities’ current production and shipping demand, to ensure that all orders meet our quality assurance and stated turnaround times.

We primarily ship custom box orders inside of the United States, however, we frequently ship to customers worldwide. We offer free shipping to all customers, regardless of location globally.

Your custom packaging boxes will be shipped flat, requiring minor assembly upon delivery. Some box styles, such as rigid boxes, may need to be shipped fully assembled. All products are carefully reviewed by our quality assurance department prior to shipment to ensure that every order arrives in excellent condition.

Yes, we offer rush production and expedited shipping upon request, which may be associated with additional charges. Please contact us to request additional details should your project be time-sensitive.

Yes! If you need to split your order’s shipping address across multiple locations, we are happy to support at no additional charge.

Artwork & Design:

As you go through the process of ordering custom boxes, you will need to provide us with your box dimensions. The industry standard measurements are written as Length x Width x Height (L x W x H). These dimensions are almost always referencing the inside of the box. Please make sure that you round your exact measurements up to the nearest tenth of an inch.

Definitely! Our in-house graphic designers are ready to listen to your packaging and marketing goals. They can help you decide on an appropriate structure, exterior print, and finishing for the box that will safely house your product. This service is available 100% free as part of our continued commitment to quality.

Here's some key points to remember when using text and line art in your artwork:

  • Make sure text is at least 8pt. Small font sizes may look good on your screen, but may not print well.
  • Try to keep text in bold colors that are made up of one or two inks maximum (C, M, Y, or K).
  • Artwork registration to any panel may vary up to 1/8 of an inch.
  • Include at least a 0.25-inch bleed in areas where graphics extend past the dieline.
  • When printing lines in a solid or dark color, they should be no thinner than 1 point.
  • Make sure all fonts are embedded or outlined.
  • Save your designs using the ‘Adobe PDF/X-1a’ preset, where possible.

Graphical and text-based designs are best suited for vector-based PDFs or Adobe Illustrator (.ai) files to make sure that lines and text are as clear as possible. Please avoid using cut or crop lines, be sure to flatten all transparences, and embed all layers before saving your files.

Our design team will review your custom box artwork to address any potential technical concerns, such as incorrect artwork resolution, blurriness, splits, thin lines, and bleeds. If errors are found, we will bring these items to your attention as soon as possible. Please note that our team does not check for spelling or grammar errors, nor do they provide any subjective feedback on design content, unless requested in writing.

Please ask your customer service representative if you need support placing your artwork on a dieline, as we provide artwork support at no additional charge to all customers.

Yes! We frequently print 2-sided boxes that include your artwork both inside and outside of the custom boxes. We are able to print on the outside (1-side) and the inside of boxes (2-side). We can print on one side of the box's exterior and on two sides of its interior. Two-sided printing may entail additional fees, so discuss any plans for this type of printing when you speak with your customer support representative.

Never – we provide full color printing at no additional charge. Please ask your customer service representative how to move forward should this be of interest.

Yes. We offer gloss or matte finish at no additional charge. Please ask your customer service representative how to move forward should this be of interest.

Absolutely – we produce cardboard, corrugated and foam inserts for your custom packaging. We do not provide plastic inserts at this time. Please ask your customer service representative how to move forward with inserts for your order.


Contact our sales team through live chat, one of our online forms, or give us a call to let us know the details of your order. After we receive your project specifications, a customer service representative will contact you with a free quote for your review. We provide responses to quote requests within 24 hours on business days.

Yes, you can get discounts for bulk orders! Pricing becomes more cost-efficient when you place a high-volume order. This means that the higher quantity of boxes you order, the lower your unit price will be. The price of each box will depend on its dimension or size, your chosen material, style, the type of printing, and the amount of printing or coating that will go onto each box.

Refine Packaging provides the most competitive prices when it comes to printed custom boxes. Have you found a better price elsewhere? Tell us and we'll work to give you a better price.

If the packaging is used as a part of your product and you submit a sales exempt form you will not be charged sales tax.

We strive for perfection, every time, and hope that you love the custom packaging that we provide. Since our business is based solely upon customized orders, we are unable to offer returns or exchanges once an order is printed and delivered. If you have received damaged or defective items for any reason, please contact us as soon as possible – we are happy to address this problem together to find a solution.

There are never any hidden fees with Refine Packaging. All provided price quotes include all aspects of production and shipping.

Not one set up fee. There are zero set up fees for any orders through Refine Packaging.

Customer Support:

Once you have an existing order with us, you will be assigned to a customer service representative who is dedicated to supporting your specific account. This will become your primary point of contact during the order process. Should you have general questions, please contact our sales team through live chat, one of our online forms, or give us a call to let us know the details of your order.

Once you have an existing order with us, you will be assigned to a customer service representative who is dedicated to supporting your specific account. This will become your primary point of contact during the order process. Your customer service representative will provide you with the relevant tracking information as soon as this is available, otherwise, you can request to be provided with this information from your customer service representative as well.

Ready to think outside the box? Let's get started!

Get in touch with a custom packaging specialist now for a free consultation and instant price quote.

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